Payment Policy

Payment Policy

At Keep My Frame, we want the payment part of your order to be just as smooth as everything else. This policy explains how payments work when you place an order through our website, what payment methods we accept, when you’re charged, and how we keep your information safe.

When You’re Charged

Your payment is collected upfront at the time you place your order. Because every lens is custom-made specifically for your frame and prescription, we begin the process right away once your order is submitted.

We do not offer "pay later" options at this time, and your order will not move forward until payment is received in full.

Accepted Payment Methods

We accept most major forms of payment. At checkout, you’ll be able to choose from:

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • Apple Pay & Google Pay (available on supported devices)
  • PayPal
  • Shop Pay (if enabled via Shopify)

We do not accept cash, checks, bank transfers, or payments sent by mail.

Payment Security

We take your security seriously. That’s why:

  • All transactions are processed using SSL encryption.
  • We never see or store your full credit card details. Your payment is handled by trusted third-party processors like Stripe, PayPal, or Shopify Payments.
  • Our payment partners meet the highest security standards in the industry (PCI-DSS compliant).

In short, your payment info is safe with us.

What Shows on Your Bank Statement

When you complete your order, your statement will typically show a charge from:

KEEP MY FRAME

If you're not sure about a charge or something looks off, feel free to contact us. We're happy to clarify anything.

Taxes

Depending on your location, sales tax may be applied to your order at checkout. The amount is calculated automatically based on your shipping address and local tax laws.

We don’t add surprise fees after checkout. What you see is what you pay.

Promo Codes & Discounts

Occasionally, we offer special promotions or discount codes. If you have one:

  • Enter it during checkout in the “Promo Code” or “Discount Code” field.
  • Only one code can be applied per order.
  • Discounts cannot be applied after an order has already been placed.

If your code isn’t working, double-check spelling or expiration, or reach out to us, and we’ll help!

Failed or Declined Payments

If your payment doesn’t go through, you’ll be notified during checkout, and your order will not be processed.

Common reasons for a failed payment include:

  • Incorrect card number or expiration date.
  • Billing address doesn’t match your card info.
  • Insufficient funds.
  • The bank is blocking the transaction for security.

Try another payment method or contact your bank to resolve the issue. If you're still stuck, let us know. We’ll do our best to assist.

Refunds (If Applicable)

If a refund is issued based on our Return Policy, it will go back to the original payment method you used when placing the order.

Please note:

  • Refunds usually take 5–10 business days to show on your statement.
  • If you used a prepaid or gift card, the refund will go back to that card.
  • More details on eligibility can be found in our Return & Refund Policy.

Questions? Just Ask!

If you’re ever unsure about a charge, a payment issue, or what to do next, reach out! We’re happy to help and believe the payment part of the process should be just as clear as your new lenses.

Contact us at: +1 401 474 1823

We know online payments can be confusing sometimes. That’s why we’ve kept things secure, straightforward, and honest.